Terms of Service

Last updated: April 2026

Overview

By using the Lux Medellín website or engaging our concierge services, you agree to the following terms. If you do not agree, please do not use our services.

Services

Lux Medellín is a concierge and travel planning service. We coordinate accommodations, transportation, experiences, and nightlife on your behalf in Medellín, Colombia. We act as a planning and booking intermediary — we are not a hotel, airline, or licensed travel agency.

Bookings and payments

All bookings are confirmed via WhatsApp and require payment as agreed upon in your custom itinerary.
Prices are quoted in USD unless otherwise stated and are subject to change based on availability.
Payments are processed through secure third-party providers. Lux Medellín does not store credit card information.

Cancellations and refunds

Cancellation policies vary by service and will be communicated at the time of booking.
Refunds for third-party services (villas, drivers, experiences) are subject to those providers' cancellation policies.
We recommend discussing cancellation terms before confirming your booking.

Liability

Lux Medellín coordinates experiences through vetted local partners. While we take every reasonable precaution to ensure safety and quality, we are not liable for:

Actions or negligence of third-party service providers
Personal injury, loss, or damage during activities
Weather, political events, or other circumstances beyond our control

Travelers are responsible for their own health, travel insurance, and compliance with local laws.

Conduct

We reserve the right to refuse or terminate service to any client whose behavior is disrespectful, illegal, or endangers others. Medellín is a real city with real people — we expect our clients to treat everyone with respect.

Intellectual property

All content on this website — text, images, videos, logos, and design — is owned by Lux Medellín and may not be reproduced without written permission.

Changes to these terms

We may update these terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

Contact

Questions? Message us on WhatsApp.